I am the process improvement consultant (PIC). A process improvement consultant is someone you can hire to help document and format your workflows into repeatable systems and processes. I may also advise you on how to improve your processes, help get your business process management (BPM) program running smoothly, and so on.
This usually involves coming into your organization (either onsite or through digital meetings) and getting to know how your tasks are currently performed. By speaking to employees, managers and regular employees, I can start to build up an accurate picture of what your workflows look like, rather than an idealized process that is not being followed.
Ican then report back to you and detail what your operations look like in practice, where there are holes in your processes, and how to plug them.
