Guidance tools empower you to proactively engage customers. Use CONTEXT and Proactive Chat to anticipate struggle and instill confidence with targeted messaging to answer questions before customers ask them. Our advanced behavioral analytics engine delivers actionable insights on live chat conversations turning struggle blind spots into contextual guidance. With Self-Service, Chat, Email and Knowledgebase users can choose their preferred interaction, deflecting unnecessary calls and creating happy customers throughout their journey.

· Provides contextual guidance with helpful information without human assistance
· Engages struggling customers with live, personalized interactions
· Introduces an AI solution that delivers actionable insights

свернуть