Freshworks Freshservice What Is End-User Empowerment? It is an effective way to allow people to resolve issues on their own, using a secure means to access information or services easily and safely without interacting with support staff. Instead of a conventional IT service push model, where the agency dictates services and updates, Flycast Partners champions a forward-thinking pull model allowing flexibility based on a non-traditional workday. With our assistance, organizations can design and configure self-service portals with a clear path to self-resolution.
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To leverage modern ITSM’s faster, more agile, and more secure capabilities, Freshservice enables organizations to strategically move away from customer- and email-based support and promote a proactive self-resolution model. This empowers end-users to find the right information by themselves, resulting in organizations engaging with a larger end-user population without adding additional internal resources, significantly reducing the volume of support activity required for accomplishing common actions, incidents, and requests.
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This video was produced in-house by:
Julisa Coria - Art
Matthew Desir - Voice
Shawn Goldberg - Words

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