Q - Justin - via Email
I'm having an HVAC issue and not getting much info from the forums or FB groups. My 2016 GTI no longer blows cold air from the AC. A scan on OBDEleven produces the fault code: B109D71 - Air distribution door motor Actuator jammed However, VCDS does not produce a fault. Additionally, the actuator does not click, I can feel movement when I put my hand on it and turn the car to the on position. The blower motor is working fine and all vents have a ton of force.... just not cold. What else can I look at to diagnose this? Could it be just in need of a recharge? And what is the best way to check that? It is a bit frustrating with the conflicting scans and lacking the common actuator malfunction symptoms. Hell, my previous MK5 made the noise but the AC worked fine.
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