Achieving optimal performance in a call center begins with effective planning. Join us as we delve into the intricacies of Call Center Planning, focusing on Call Forecasting and Agent Scheduling. Learn the art of forecasting calls to make accurate staffing plans and ensure excellent customer service. Discover the key metrics used to determine the right number of agents needed to handle call volumes efficiently.
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Call Center Planning: From A to Z
Теги
callcentercallcenterplanningcontactcenterCCaaSCallForecastingAgentSchedulingCustomerServicecall center planningcustomer servicecustomer experiencecall center operationscontact center planningomnichannel call centercloud-based call centerAI-powered call centercall center metricscall center staffingcall center trainingcall center technologycallcenterabwehrunerlaubte telefonwerbung
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