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Starting with an example, let’s say that Kesshav is an employee working for any of the popular IT service companies like TCS, Wipro, and Infosys. He has a client call right now. The client is talking to him in a rude tone, telling him that some pending work should have been completed 2 days ago. This IT employee life tells you why IT jobs are stressful. IT employees are not treated well by the clients. The client will then tell Keshav to talk after the standup as it is not good to waste other’s time.

Before diving into why everybody hates IT jobs and nobody wants to stay in the IT job long-term, we need to understand the root cause of this issue. The issue begins when Wipro, TCS, and CTS of the world start talking to the client for the first time. They will go to the clients and tell them that they have 5000-6000 people in their India office and that they are very talented and efficient. On top of it, they tell the clients that these employees are cheap resources. Yes, this is exactly what they tell their clients.

They tell the clients that these employees are just their support staff. When the client starts off at this note, many problems show up. The first such problem is the excessive work hours. What is the IT workers life like? What happens during the typical day in the life of an IT employee? They start their day at 9 PM or 10 M=PM with a standup call with their onsite team. This call is about what they did up until now. What progress is made and so on. The call goes on from there to upto 11 PM if the team is based out of SF area or somewhere else in the USA.

Even post 11 PM, these calls may continue like what Keshav had faced. Then they have to log back in at 8:30 AM, to see what the client has to say. On top of this, TCS, Infosys, and Wipro are now asking employees to come to the office. Now you see, you have to start working at the regular time and stay in the office for long and after that get How many hours are you working this way? Definitely more than 70 hours a week. The next problem is related to communication issues.

The client may think that since these people are cheap resources, any issues they face can wait. If the client faces any issues, he will call these folks up and tell them to do the job immediately. In this way there is a huge mismatch in the expectations from the employees and the treatment given to them by the clients. Because of this, the client starts thinking that they are God. Sometimes, the IT service employees are much more intelligent than the client-side developers. But even then they are asked by their managers to shut up and say nothing that would offend the client. Because of this, the tone of communication becomes very rude and it shows a lack of professionalism.

Employees do not get access to many things that they need to start working. I myself faced such issues at Accenture.

The solution to these problems can be pretty simple. As a client the IT service client should know that the tables may turn and one day they may go back to working for a service based company. You should treat others the way you want to be treated. As an employee working in a service based company, you should try to lookout for opportunities to move to a product based company. Break the chain the unfair reactions. After this, just look out for another oppourtunity and don’t stress yourself.

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About Me

I publish meaningful and valuable content on this channel. My aim is to make business news more accessible and easy to grasp. If you find my videos informative and insightful then make sure to subscribe and leave a comment. I’ll see you in the next video

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Chapters

0:00 - Intro
0:32 - Root Cause
1:19 - #1 Excessive Work Hours
2:42 - #2 Communication Issues
3:22 - #3 Client Superiority
4:19 - #4 Lack of Professionalism
5:25 - Solutions
7:18 - Outro

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