UC Today's David Dungay hosts Gayathri Krishnamurthy, AVP, Product Marketing, RingCentral. In this session we discuss the following:
- We are seeing AI tools and now Generative AI hitting the contact centre in a meaningful way, where are you seeing these tools have the biggest impact today?
- Is there opportunity for companies to generate additional margins with the use of AI tools in the contact centre?
- Do partners need to invest in AI/ data skillsets to help build/sell some of these solutions?
- Where should vendors and partners be focused (from a product perspective) when it comes to building out their AI specialisms?
- AI is THE topic of 2023, how do you expect the opportunity to develop for contact centres over the next 12-24 months?
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