What’s one of the biggest mistakes people make in their improvement work? Lloyd Provost, co-author of the legendary Improvement Guide, says that in his experience coaching teams, it’s that people don’t put an end date for their PDSAs. PDSAs are rapid tests of change, and timelines are important to keep things on pace. But how “rapid” are we talking? What is a good timeline? Provost shares his advice in this Open School video short.

Lloyd Provost, MS; Statistician, Associates for Process Improvement

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