In this video, Vijay Vaddem, Director, Product Management, Case Management, chats with Arun Kumar Sarada, Senior Product Manager, Case Management, about Pega Gen AI Coach.
Pega Gen AI Coach is a feature introduced in Pega Infinity '24.1 that acts as a personal coach for employees to perform their work more effectively. It provides guidance, summarizes cases, and answers questions within the context of the employee's work and leverages the Generator UAA technology. It can be tailored for different personas in an organization.
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