Three years ago Aller media AB had just changed their subscription system that caused a lot of difficulties. Those issues were affecting their customer service and it showed how important the communication and relationship with the customers really is. They needed to find a solution, one easy working system which would be able to retrieve all data and ultimately give them a 360-degree view of all interactions between the customer and Aller media.
Fenix Solutions implemented a tailored Unified Service Desk solution for Aller media AB. Underlining systems are integrated to work together giving customer service a 360-degree view to customer data all in one convenient user interface. With USD you can handle all customer data, invoices and subscriptions via one convenient interface.
You can read more about the USD solution here:
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