Having the ability to quickly locate the source of issues with Directory Synchronization is vital to preserving its functionalities. In fact, in over 50 percent of Office 365 support calls to Microsoft, issues reside on the business' end, not Microsoft’s.
With Exchange on-premises, employees make use of free/busy, easily look up contacts in the directory and check calendar availability. In hybrid, Exchange online holds some contacts in the directory while others remain on-premises. DirSync extends on-premises user directory to include cloud users, so when this is broken, users can’t view availability or find contacts in the directory, translating to high IT expenses and a loss in productivity.
Watch this scenario to learn how Mailscape 365 quickly and easily detects problems with DirSync and directs you to the source of the problem.
