A corrective action plan is far more than picking up the phone to another department to report a defect. In this video training clip, we feature BIZPHYX SVP, Bob Clancy providing tips on how to strengthen your organization's corrective action plan.
He discusses data collection and analysis to support "lessons learned" and as a way to prevent problems in the future. Bob details how to verify if you have a formal corrective action plan that includes true root cause analysis and how to maximize that process.
