In today's retail landscape, the customer journey is more complex and interconnected than ever before. According to McKinsey, 60-70% of consumers research and shop both in stores and online. And over one-third of Americans made buying online and picking up in-store or curbside part of their regular shopping routines. Customers no longer see the divide between digital and traditional shopping channels; they anticipate a seamless experience from shopping to order delivery regardless of location or how they shop.
Join our webinar to dive deep into how leading retailers exceed customer expectations in delivering an omnichannel experience. More specifically, we’ll discuss:
1. Optimizing Customer-Centric Omnichannel Fulfillment, including innovative strategies that prioritize customer convenience, optimize delivery and efficiently meet customer demand across all channels.
2. Enhancing Post-Purchase Customer Experience so you can keep your customers engaged and turn first-time buyers into lifelong brand advocates.
3. Boosting In-Store & Ecommerce Conversion by Accurately Surfacing Inventory Availability to help reduce cart abandonment rates and increase consumer confidence in your ecommerce platform.
Speakers:
• Mandeep Bhatia, VP, Global Digital Product & Omnichannel Innovation, Tapestry
• Angela Gruszka, SVP of Digital Marketing and Ecommerce, AERIN
• Deb Radcliff, Global Chief Marketing Officer, 5.11 Tactical
• Jay Topper, Head of Innovation and Strategy, Fabric
• Veronika Sonsev, Co-Founder, CommerceNext
Sponsored by href="[ Ссылка ]"
href="[ Ссылка ] by Gustavo Fring
