Your customers need your products and services to be of greater value to them. Your competitors are moving ahead of you.

How do successful companies differentiate themselves and lead? What is your service vision?

In today's competitive business world, service excellence has to be part of the business strategy for companies to succeed and stand out.

The Service Excellence Competency Framework by WDA has been enhanced to:
• Help companies stay ahead in the fast-changing service landscape marked by emerging consumer technologies, rising consumer expectations and a tight labour market.
• Offer individuals structured and nationally-recognised service competencies and qualification pathways

The framework now includes new WSQ qualification pathways, non-WSQ programmes as well as more broadened and deepened competencies.

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