“Since we started to use HappyOrNot, we created a culture of follow-up. Our teams have daily reports on how the customers are enjoying their experience at the Reserva Conchal and they can act on it.”
Reserva Conchal, one of Costa Rica’s top destinations, measures guest satisfaction with HappyOrNot. Irene Jimenez, Reserva Conchal Marketing Manager, tells how using the service has improved the resorts understanding of their customer experience, the essence of the hospitality industry.
To learn more how HappyOrNot helps service businesses to succeed, read the customer stories at our website [ Ссылка ]
HappyOrNot - Case Reserva Conchal
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HappyOrNotCustomer ServiceCustomer SatisfactionCustomer ExperienceCXEmployee EngagementPassenger SatisfactionTraveler SatisfactionGuest SatisfactionSmiley TouchSmiley TerminalFeedback Kioskhappy indexreal-time feedbackreal-time dataimmediate feedbackfeedbackhospitalitymanagement toolmanagement consultingcustomer satisfaction researchliving the experiencefast measure
