Part of our series discussing issues relating to vulnerable customers.
The question of whether or not to sell a debt to a third-party, along with its associated risk of a complaint is a difficult one. It is often better, to avoid any compliance issues and likely to prove more beneficial, to instruct an FCA-approved recovery agency to help with the liability, as opposed to just selling the debts. Treating customers fairly and assisting them in resolving their problems is the responsibility of all lenders and their appointed representatives.
For more information on this topic, or to arrange a meeting, please call us on 01883 21 21 21 or email enquiries@tclsllp.com
