Customer Experience is mission critical today. To the customer, experience is everything. It’s what drives brand affinity and repeat business. To the people delivering amazing experiences, it’s more than a job. It’s a “human adventure,” a way to “empower colleagues” and “create unforgettable experiences,” and how you “find deeper purpose,” according to several CX professionals across industries who explained why they love CX. To the organization, customer experience is the most strategic lever a company has to compete — and get ahead.

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Chapters:
00:00:00 - Putting the Customer First
00:00:20 - Creating Better Customer Experiences
00:00:38 - Making a Positive Impact on Healthcare
00:00:57 - Creating Unforgettable Moments with the Brand
00:01:16 - Celebrating the Impact on Customer Experience
00:01:36 - Empowering Colleagues for Customer Satisfaction

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