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These two reasons are why companies of all sizes Outsource to the Philippines
Cost
You have companies like Amazon or cellular networks in the US and Canada that either Outsource or build their own call centers in the Philippines
These larger corporations have the opportunity to hire twice, sometimes three times or four times as many people as they would in the west.
Small and medium size businesses benefit from Outsourcing to the Philippines because they are able to hire for multiple positions including customer service at a fraction of the cost.
Cutting costs Can be done when you Outsource business functions to the Philippines.
Capabilities
Companies also Outsource to the Philippines because there are vendors that specialize in specific roles within an Enterprise.
Some Western companies decide to Outsource their IT Department as an example.
Some companies decide they want to hire specialized customer service Representatives so they look to vendors overseas in the Philippines.
Instead of investing a lot of time and money into building departments locally, businesses of all sizes decide they want to save that time and energy and hire a vendor who can support their needs at a very low cost.
When you look at cutting costs and at the same time you still want to have high-end fully capable staff working specific roles then you should consider Outsourcing to the Philippines.
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