We introduced the Future of Customer Engagement Sessions on the 17th June with a terrific discussion between three Retail Engagement Leaders. Moderated by Darren Williams: We hope you enjoy!
Winning in the new consumer landscape - adapting to changes in behaviour
Is online shopping here to stay or are consumers craving the in-store experience?
The continuous balance between transactional and human service
How to respond to market with authenticity moving forward
What is considered successful customer engagement - the future impact of digital on retail experiences?
Evolving expectations of the digitally connected and informed consumer
The importance of online reputation to attract and convert new customers
Moderated by Darren Williams
Speakers:
Jo Causon, CEO, The Institute of Customer Service
Ben Stirling, Managing Director, Webloyalty
Alice Hawcroft, Group Client Director eCommerce - Argos, Nectar360: Part of the Sainsburys Group
