Are your New Patients NOT showing up to their initial appointments?
In this training Delsey takes you through the communication steps that you must take to ensure New Patients show up to their appointments every time.
After this video you will know Delsey’s initial appointment reminder protocol, including whether you should text or call, and how long prior to the appointment these reminders should be sent. You will also know what NOT to say when you are calling your new patient to confirm their appointment. Overall this strategy will help you reduce appointment no shows by managing your patient communication with more confidence and clarity.
Watch this video to learn how to manage new patient bookings so you can help more people!
Questions welcome ⚡
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00:00 Introduction
00:20 New Patient Reminder Call Protocol
00:37 When to send a Text Reminder
00:48 Appointment Reminder Call Script #1 Mistake
I Stopped New Patient No-Shows With This Protocol
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