Click here to view full course: [ Ссылка ] When it’s time to sell a new or unfamiliar product, you might find yourself in a situation where you know very little about the product line, but customers expect you to be an expert. Without a way to gain product knowledge quickly, you might be at a disadvantage in your work. In this course on Understanding Product Knowledge and Its Benefits, you’ll learn about the importance of product knowledge, how it relates to sales, and its relevance to the teams that represent a business. This will help you become a more effective retail professional and increase your confidence on the sales floor. We will discuss the benefits of product knowledge as those benefits relate to different teams within a company. You’ll know how product knowledge can build employee confidence and promote positive relationships with customers and among the company. We’ll help you explore the main uses of product knowledge in the retail industry.
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