The European Customer Experience Organization (ECXO) invites you to Autonomous Journey Orchestration (AJO) II by Ray Gerber at Thunderhead. The journey continues... with real innovation. The open-access webinar with 120 places only is available. On March 23, 2 PM CET or 1 PM GMT.
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An advanced discussion about Autonomous AJO following up in the presentation started in February 2022. which you can access on [ Ссылка ]
A must-understand key CX topic to gain business leadership for decision-makers, executives, entrepreneurs,innovators, designers, and practitioners.
*Register for this webinar:
[ Ссылка ]
5 things attendees will learn:
• Correlation between “autonomous vehicle” and “autonomous Journey” orchestration.
• What is “Autonomous Journey orchestration” (AJO) and why is it needed
• Key Capabilities required to support AJO.
• Relationship between AJO and Marketing Automation/Personalization
• How to transition to the use of AJO over time (by building trust as you transition through the stages of automation).
About Ray Gerber,
Chief Product Officer
Ray is a global leader in customer engagement technologies, with over 30 years of experience in building innovative technologies for enterprises. He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.
Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
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