"Streamlining renewals and driving upsell opportunities aren't just tactics; they're essential strategies for sustainable growth in today's evolving customer success landscape." Chris Dishman, Sr. Vice President of Global CS at Totango, shares the importance of proactive strategies in customer renewals, the benefits of empowering Customer Success Managers (CSMs), and the integration of upsell opportunities to boost revenue.

𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒

- Learn how empowering Customer Success Managers (CSMs) to handle renewals has led to faster, more efficient processes and improved customer satisfaction.

- Discover specific tactics for identifying and leveraging upsell opportunities, resulting in significant revenue growth.

- Gain insights into the post-merger integration of Totango and Catalyst, including the strategic benefits and enhanced customer success operations.

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👉🏻 Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

𝟏. Grab a free copy of our Customer Success 𝙩𝙚𝙢𝙥𝙡𝙖𝙩𝙚𝙨 𝙖𝙣𝙙 𝙞𝙣𝙛𝙤𝙜𝙧𝙖𝙥𝙝𝙞𝙘𝙨
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𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓

Chris Dishman is SVP of Global Customer Success of Totango + Catalyst, a customer growth platform that helps businesses protect and grow revenue from their customer base. He’s responsible for driving revenue growth by fostering an holistic GTM strategy with emphasis on building exceptional alignment between the pre- and post-sale activities, teams and functions.

🔗 You may connect with Chris via LinkedIn: [ Ссылка ]

𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒

📑 Read: Managing Renewals Early On In the Customer Journey
[ Ссылка ]

🎥 Watch: Increasing Upsell Revenue with Customer Intelligence Tools
[ Ссылка ]

⏬ Download: Upsell Strategies Global Market Trends
[ Ссылка ]

𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒

00:00 Intro
03:48 Need for Renewal Process Change
07:13 Positive Impact on the Business
08:39 RACI Matrix
15:25 CSQO
20:11 CSM Compensation Plans
24:50 What To DO and NOT To Do
27:49 Using Spiffs

#CustomerSuccess #Renewals #UpsellStrategies #BusinessGrowth

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