How is the retail industry changing and innovating? How about the role of customer experience and change agents?

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Dana Randall, head of innovation at Tapestry, speaks with CXOTalk and guest co-host Brian Solis about digital transformation in retail businesses. The company, which includes the brands Coach and Kate Spade, is rethinking traditional sales and adapting to shifts in social, cultural, technology and consumer expectations.

Dana Randall is the Head of Innovation at Tapestry, helping to drive innovation in retail through strategic partnerships with technology companies and startups. She has been listed by Digiday in The Glossy 50 recognizing the leaders creating change in fashion, luxury, beauty, and tech, as well as named as one of Brand Innovators 40 Under 40 & Women to Watch.

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