Welcome to our Zendesk AI tutorial video.
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Welcome to our in-depth walkthrough of Zendesk AI, where we explore how AI-driven solutions can revolutionize your customer service experience! In this session, hosted by John and Aaron from the Zendesk team, you'll learn everything from basic AI features to advanced capabilities in optimizing workflows and enhancing customer satisfaction.
We'll cover key topics like AI bots, automated replies, and intelligent triage, which allow your agents to resolve tickets faster while improving overall efficiency. Aaron also provides a live demo of Zendesk's powerful AI tools and their integration within the customer service journey.
Timestamps:
0:00 - Introduction and Overview of Zendesk AI
2:00 - Understanding the Third Wave of Customer Service
5:00 - Introduction to Zendesk AI Features
6:48 - Demo: Zendesk AI Agents & Bots
10:05 - Enhancing Agent Efficiency with Zendesk AI
14:39 - Using Intelligent Triage for Improved Ticket Routing
18:24 - Advanced AI Features and Roadmap Highlights
21:00 - Exploring Zendesk Bot Performance and Analytics
25:03 - Turning on AI Tools in Zendesk
30:00 - Best Practices for Implementing Zendesk AI
35:00 - Zendesk AI Add-ons and Pricing
40:00 - Q&A and Key Takeaways

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