Meta quest 2, it's a great device. I've had one for about 2 years now. I'm going to tell you my story and I have to say there is some top secret information here...
Why? Because well I figured it out on my own and don't think anyone knows about this fix yet. I spent a week trying suggestions from reddit, the community forums, even Meta Support and all I learned was that this seems to be a common problem and there are a lot of frustrated users out there and I hope it works for you and gets you back online.
Now just a quick disclaimer that anything I say here you can do at your own risk. I'm not responsible for any damage.
First, my headset would no longer allow me to purchase anything from the Meta Store. It was getting a "timeout resolving device scoped access token".
Second, it was no longer connecting with the Meta Quest app on my phone.
This led me to perform the frequently suggested factory reset from the headset itself. I was thinking this was going to solve my problem. Was I wrong...
After the factory reset, my phone was still showing the headset but still could not connect. Now the headset was acting like it was brand new and would let me get all the way through the initial configuration all the way to the screen saying it needed to be paired. The code was there but every time I tried to pair then the app would say unable to connect to your headset. To make matters worse there was no way of deleting the headset from the mobile app or even the meta quest devices page due to an unknown error that kept popping up.
So now not only couldn't I buy any apps, I was left with an expensive paperweight. I tried everything... All those suggestions you see out there NOTHING worked for me. I must have factory reset and seen that welcome animation 50 times.
After taking some much needed breaks to cool off... and we are talking days here. I told myself I'm not going to give up. There has to be a way.
It turns out there is some software you can download called Meta Quest Developer Hub that works on Windows or Mac. You need to have a computer with Bluetooth for this fix. Another thing is you should sign in with the same account that you had linked to your quest, that's how I did it. I also had to create a developer organization as requested by the software, but compared to everything else, that was a piece of cake.
When you install this software and setup your headset, it will pair with the headset and get the headset functional again. I'm guessing the software has a more robust pairing feature than the phone app and is able to bypass whatever hiccup was preventing the pairing.
It worked for me and I hope it works for you too so please don't forget to like, comment and subscribe.
