The worldwide lockdowns due to the coronavirus outbreak and the resultant grounding of international and domestic carriers have opened a Pandora's box for the travel agents in India. The cash-crunched airlines, as advised by global body IATA (International Air Transport Association), have taken an easy route of converting the cancelled tickets into credit shells. What's a credit shell? It's basically a note from the airlines against a cancelled ticket that can be used for future bookings.
The travel agents argue that they have paid the full amount in cash, and the airlines should refund them back in cash.
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