A ChatBot, in general, is a service that is powered by predefined business rules, scripts and artificial intelligence through a conversational interface. With the recent rise of Artificial Intelligence, ChatBots have become a lot smarter and they understand customers more accurately than a bot could ten years ago. We are going to show all available features and together we are going to build our own Bot using two solutions; Salesforce chatBots (presented by adidas) and Third party Bots (presented by NTS)

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