Last mile delivery is that final journey from a local warehouse to your customer’s door. Believe it or not, it can be a costly and complex part of your supply chain. We talk about how to get it right.

Last mile delivery is the process of delivering a product to the customer's doorstep.

It can be one of the most complex and costly parts of the supply chain and has a huge impact on the customer's experience.

New Zealand exporters face extra challenges in last mile delivery because overseas customers tend to have higher expectations due to companies like Amazon investing in same-day delivery.

Pinpoint tracking of deliveries using GPS technology isn't available in New Zealand yet, but it's standard in some offshore markets.

Amazon and other big retailers are setting the bar when it comes to last mile delivery, and it could be worth tapping into their delivery services rather than setting it up yourself.

Kiwi exporters also face the challenge of competing with free delivery or reduced freight costs, which could affect their last-mile pricing strategy.

When looking at last mile delivery, consider what your customers expect, whether you can meet that expectation, and if you could get a delivery partner or use a marketplace for a great last mile delivery.

Understanding the true costs of last mile delivery could help you think about innovative ways to reduce the overall costs of delivery and returns.

Additional resources
Supply chain services [ Ссылка ]
How to build strength and resilience into your supply chain [ Ссылка ]
Cut costs and operational blocks with a solid supply chain strategy [ Ссылка ]

Interested in export or maybe you’re exporting already? Head over to myNZTE, your place for insights, tools and guidance to help you take your business to the world. [ Ссылка ]

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