En esta oportunidad se profundiza en el tema de 7 habilidades gerenciales, que incluyen entre otras, el manejo propio, el manejo de la diversidad y el manejo del cambio.
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Referencias Bibliográfica
1. Weisinger, H. Emotional Intelligence at Work. San Francisco: Jossey-Bass, 1998; Whetten, D.A., and Cameron, K.S.
Developing Management Skills, 5th ed. Upper Saddle River,
N.J.: Pearson Education, 2002.
2. Luthans, F. Positive organizational behavior: Developing
and managing psychological strengths for performance
improvement. Academy of Management Executive, 16(1),
57–75.
3. This section draws from Ellinor, L., and Gerard, G.
Dialogue: Rediscover the Transforming Power of
Conversations. New York: John Wiley & Sons, 1998; F.M.
Jablin and L.L. Putnam (eds.), The New Handbook of
Organizational Communication. Thousand Oaks, Calif.:
Sage, 2001; Yankelovich, D. The Magic of Dialogue:
Transforming Conflict into Cooperation. New York: Simon
& Schuster, 1999.
4.This section draws from Williams, M.A., Williams, M.W.,
and Clifton, D.O. The 10 Lenses: Your Guide to Living and
Working in a Multicultural World. Washington, D.C.:
Capital Books, 2001; Cox, T., Jr., O’Neil, P.H., and Quinn,
R.E. Creating the Multicultural Organization: A Strategy
for Capturing the Power of Diversity. New York: John Wiley
& Sons, 2001.
5. This section draws from T. Donaldson, and P. Werhane,
(eds.), Ethical Issues in Business: A Philosophical Approach.
Old Tappan, N.J.: Prentice Hall 1999; Ferrell, O.C.,
Fraedrich, J., and Ferrell, L. Business Ethics: Ethical Decision
Making and Cases, 5th ed. Boston: Houghton Mifflin,
2002.
6. Velasquez, M.G. Business Ethics: Concepts and Cases. Old
Tappan, N.J.: Prentice Hall, 2002.
7. Harris, P.R., and Moran, R.T. Managing Cultural
Differences, 5th ed. Woburn, Mass.: Butterworth-
Heineman, 2001; M. Gannon and K. Newman (eds.). The
Blackwell Handbook of Cross-Cultural Management.
Malden, Mass.: Blackwell, 2001.
8. This section draws from Rees, F. How to Lead Work Teams:
Facilitation Skills, 2nd ed. New York: John Wiley & Sons,
2001; Earley, P.C., and Gibson, C.B. Multinational Work
Teams: A New Perspective. Mahwah, N.J.: Laurence
Erlbaum Associates, 2002; LaFasto, F.M.J., and Larson,
C.E. When Teams Work Best: 6000 Team Members and
Leaders Tell What It Takes to Succeed. Thousand Oaks, Calif.:
Sage, 2001.
9. Don Hellriegel, John W. Slocum, Jr. Comportamiento
organizacional. Décima Edición
