A conversation on the topic of Service Level Management by 3 IT Service Management practitioners on how organize and manage the expectations of work delivery into your organization.

Participants background, experience, and years as an IT Service Management practitioner.

itSMF USA: [ Ссылка ]?

Other ITIL processes and their relationship to the discussion

Discuss why Service Levels are important

Group discusses what Service Level Management (SLA's) mean to them.

What is their experience with Service Level Management?

Share most interesting Service Level experience

Are the Delivery processes (Change, Incident, Problem and Request) all candidates for Service Level Management?

How to start?

How to measure?

How to report?

About the presenters:
David Bettwy: [ Ссылка ]
Mark Galligan: [ Ссылка ]
Ray Ybarra: [ Ссылка ]

свернуть