In this video, you will learn how Amazon Connect softphone works, making, receiving calls, transfer, CRM integration, agent to agent calls, supervisor console, call logs, Team states, queue alerts and screen pops, and video calling.
Subscribe to the channel for our current videos and turn on notifications:
[ Ссылка ]
0:00 Amazon Connect Softphone User Training Agenda
0:26 Launching Amazon Connect Softphone and Login
1:18 State changes, other menu options
2:08 Screen-pop when there is a call in queue, accepting the call
2:25 Active Call screen: Pause/resume recording, transfer, access to CRM page
3:05 CRM Page of the caller opens automatically
3:37 Call back numbers in the call logs
3:47 Directly calling a number from CRM page using Amazon Connect softphone
4:04 Amazon Connect Agent to Agent Video Calling
4:23 Amazon Connect Softphone Supervisor Console
To learn more about why Amazon Connect Softphone works better, please visit;
[ Ссылка ]
To learn more about Amazon Connect Mobile Softphone for IOS and Android devices
[ Ссылка ]
Don't forget to check our website and Social Media accounts!
[ Ссылка ]
[ Ссылка ]
[ Ссылка ]
[ Ссылка ]
