People expect good service that predicts their needs and delivers on expectations. Most services channels leave customers disappointed or frustrated. This video gives an overview of KPMG Intelligent Interactions, our new solutions that help customers reimagine how they interact with customers.

Companies that use data analytics and intelligent automation to enhance customer service can reduce response times by 50 to 80 percent and decrease cost per service transaction by 15 to 200 times.

KPMG Intelligent Interactions use intelligent automation to address the five main customer interaction channels—email, voice, chat, virtual assistants, and search. Built using Google Cloud, these solutions combine robotic process automation and channels like Google Home and the Google Assistant to anticipate customers’ sentiment and intent and seamlessly fulfill their needs and keeps them coming back.
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kpmg.com/us/intelligent-interactions

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