Here are some tips for reducing dental appointment no shows and cancellations. Your don't have to cave-in to patient requests to schedule and reschedule at their convenience says JoAn Majors, founder of The Soft Skills Institute. Majors urges front desk teams to not wreck their appointment schedule by trying to please everyone. Learn how she offers an appropriate appointment and builds value for that appointment by sounding as if 30 other people want that exact time.

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