Go to [ Ссылка ] to learn more about Shep Hyken, customer service speaker and expert.
Professional speaker and New York Times bestselling author, Shep Hyken shares 20 Quick Tips For You to Deliver a Better Customer Experience. Shep says National Customer Service Week is the first full week of October. I always ask, "Why just a week?" Shouldn't we deliver and celebrate great customer service all year -- year after year! How about National Customer Service EVERY Week.
Seriously, I recognize that National Customer Service Week was created to take a short time to emphasize customer service. Companies have pep-rallies and put up signs and posters. They do a lot. But what happens the other 51 weeks of the year? Hopefully more of the same. Maybe not as a celebration, but as a continued and consistent effort to amaze every customer every time.
This year, in honor of National Customer Service Week, I've pulled together twenty quick tips to deliver a better customer experience. Here they are:
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To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to [ Ссылка ]. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to [ Ссылка ].
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