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When you have a strategy for service recovery if anything goes wrong you know you can bounce back. Do you have a strategy in place? There are three things you must avoid if you want to improve service in your organization. Here’s what they are.
If you want to learn more about Quality Service watch Part 12 of this video series here: [ Ссылка ]
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Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".
You can catch Ron speaking about Customer Service Training, Developing Customer Service Skills, Customer Success Management, and more by visiting our YouTube Channel at: [ Ссылка ].
Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and service culture building blocks that apply across all industries and cultures.
Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.
Stay in touch with Ron on social media!
#businessideas #leadership #business #customer #customerexperience
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#ServeCareLove #UpliftingService #UpliftingCare #Serve #Care #Love #ServiceExcellence #RonKaufman
