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Katy Pearce is the Head of Customer Experience at Vodafone Group Enterprise. In this interview from CX Excellence World she spoke to CX Network about:

- The importance of evangelising their brand to deliver customer experience excellence
- The difference in customer experience the between B2B and B2C industries
- How to really understand the customer by utilising data and turning this into actionable insights
- The importance of being passionate about customer experience to lead by example

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