#BPO interview questions
Average Talk Time(#ATT) Average Hold Time(AHT) Average Call Work(ACW) Average Handle time(#AHT) BPO interview questions
Total Calls 5000
Details Hour Minute Second Total ATT
Average Talk Time(ATT) = Total Talk Time Total Talk Time 200 25 15
Total Number Of Calls In Seconds 720000 1500 15 721515 144
Details Hour Minute Second Total AHT
Average Hold Time(AHT) = Total Hold Time Total Talk Time 40 25 15
Total Number Of Calls In Seconds 144000 1500 15 145515 29
Details Hour Minute Second Total ACW
Average Call Work(ACW) = Total Call Work Time Total Talk Time 45 25 15
Total Number Of Calls In Seconds 162000 1500 15 163515 33
Details Hour Minute Second Total AHT
Average Handle Time(AHT) = Talk Time+Hold Time+Call Work Time Total Talk Time 285 75 45
Total Numbe of Calls In Seconds 1026000 4500 45 1030545 206
How to Calculate AHT in BPO
What is AHT ACW ATT Average Hold Time Average Call Work Average Talk Time in Call Center in Hindi
THIS TIP WILL Reduce AHT (Average Handle Time) BY MOVING CUSTOMERS OUT OF VENTING
Average Handle Time / AHT / Average Handling Time
Average Handle Time | Managing Metrics
What is AHT (Average Hold Time) & ACW (After Call Work) in Call Center (BPO)
10 Ways to Reduce Average Handling Time (AHT)
Reality of a call center job!
AHT in Chat Process (Hindi)
How to calculate average in time written in Excel
How to Calculate AHT (In Hindi)
Average Handle Time (AHT): What it is & How to Calculate It
How to Reduce Average Handling Time (AHT) in a Call Center
What is AHT | Average Handle Time Calculation
How To Calculate AHT in Chat Process | Examples | Call Center
How to Calculate AHT (In English)
How to Reduce Average Handle Time (AHT)
Average Handle Time (AHT) - Here is What All You Should Know
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Shave 60-seconds off your AHT with this technique!
Average Handling Time
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