*Navigate using the Topic Timestamps below.*
:01 Satya Nadella introduces Dynamics 365 Customer Insights for overcoming data silos
:44 What is Dynamics 365 Customer Insights
1:01 Customer Example: Tivoli Gardens using Dynamics 365 Customer Insights
1:30 Azure Data Lake
1:40 Compliance, Security, Extensibility
2:00 Customer Insights demo
2:07 Data Sources / Connectors for Dynamics 365 Customer Insights
2:30 Unify & Enrich with AI & Machine Learning
2:55 Segmentation / Unified Customer Profile
3:10 Customer Churn prevention
3:38 Next Best Action in CRM
4:08 PowerBI / Customer Analytics / KPIs
4:20 Power Platform (Power BI, PowerApps, Flow)
5:00 Satya Nadella & Digital Feedback Loops (Insights, AI & Action)
5:10 Learn More: aka.ms/Dynamics365CustomerInsights

Microsoft CEO, Satya Nadella demonstrates Dynamics 365 Customer Insights with Satish Thomas.

Topics Mentioned / Demo Shown:
Common Data Model, Azure Data Lake, Churn predictive models, Microsoft Graph, Microsoft Power Platform, Customer Journey, Master Data Management, Power BI, Customer Profiling, Relationship Assistant, Customer Data Platform, Marketing, Sales, Customer Service, CRM, Virtual Agents for Dynamics 365 for Customer Service, Bots.

More Information - Dynamics 365 Customer Insights:
Customer Insights Lunch and Learn: [ Ссылка ]
Dynamics 365 Customer Insights: [ Ссылка ]
Start a trial of Dynamics 365 Customer Insights: [ Ссылка ]

Business Applications Lunch and Learn Series:
URL: [ Ссылка ]
Subscribe: [ Ссылка ]
Lunch and Learn: [ Ссылка ]

#Microsoft #MicrosoftAI #MSDyn365

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