Customer Success Leaders need to align internally with their company executives as well as with their customers' executives.
That means being a "post-sales revenue leader," according to Jan Young.
The key is to own your business and talk about the same metrics executives care about.
Dive Deeper: Read The Seven Steps for CS Leaders to Become Revenue Leaders and start having meaningful conversations with your internal and customer stakeholders.
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Executive Engagement: Metrics for Customer Success | Customer Onboarding Expert
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