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Here's the problem with delivering a delightful customer experience --
It's never one and done. In fact, it can't be! That's because the customer experience is dictated in part by their expectations. And expectations are always changing.
The first time you deliver a truly outstanding service experience, your customer may well be surprised and delighted. But the second time... Well, they may still be delighted, but they won't be surprised. And over time, they'll get used to the service you offer... and they may no longer even be delighted.
What's that mean for your organization? To continually wow your customers, you have to keep stepping up with ever-better service. And that means harnessing the talent, creativity, and motivation of your entire team. That's how you stay ahead of your competition... and at the top of your industry.
Want to see an example? Watch the video to see how I recently "stepped up" to give one my clients an extra-special experience. (Warning: There is singing involved!)
#customerservice #customerexperience #customer #businessgrowth #businessideas
Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".
Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.
For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.
Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.
If you enjoyed this video you may want to watch Ron in action again here: [ Ссылка ]
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