While many mortgage loan originators aim for operational efficiency, Safetrust Mortgage is building its company on operational excellence. How is Safetrust impressing clients and referral partners with a smooth and speedy loan process? Listen to Episode #66 of Good. Better. Broker. as we talk with Chief Growth Officer, Mahb Rahman, about their strategy to scale by doing all the basics exceptionally well.
In this episode of the Good. Better. Broker. podcast, you’ll learn how a growing mortgage company is spearheading its growth with its Operations team.
In this episode, we discuss...
1:29 – Mahb’s move to becoming an independent mortgage broker
2:45 – Why Safetrust Mortgage built their company on having a strong Operations team
4:11 – How Safetrust has structured their process to align with their vision
6:25 – How Mahb’s prior experience helped him streamline the company’s process
8:02 – Why delegating parts of the loan process fosters accountability and collaboration
10:14 – The advantage of having an experienced Operations team
13:07 – How Safetrust leverages their Operations team to impress real estate agents
16:45 – The importance of posting fast CTCs on social media
19:16 – How Safetrust plans to grow with Operations continuing to lead the way
MAHB RAHMAN
Mahb Rahman is an independent mortgage broker and Chief Growth Officer at Safetrust Mortgage, based in Troy, Michigan. He started his mortgage career at 19 and has spent the last eight years in wholesale and retail mortgage lending. Mahb prides himself on making the mortgage process easy and efficient, highlighting a robust Operations team that has more than 30 combined years of underwriting experience. In the three short years that Safetrust has been open, Mahb’s team has funded over $120 million in loan volume and built relationships with borrowers and real estate agents.
