Presentation about merging DevOps and ITIL practices to manage DevOps at scale. DevOps will not be a success without ITSM. However ITSM need to be adapted to this new dynamic digital ecosystem....
Presented at the ITSM 2020 event.
Traditional ITSM practices such as ITIL are being challenged by DevOps teams. Does a DevOps team still need an ITSM system? Can we not just use one single backlog to manage all our work including incidents and requests? Do we still need a CAB for change approvals? Is the traditional CMDB suitable for the dynamic cloud environment?
See also my presentation at BrightTalk: URL: [ Ссылка ]
#IT4IT #DevOps #ITSM #ITIL #CICD #ContinuousDelivery #SAFe
