Incredible experiences aren’t grandiose. The small, simple moments come together to make experiences incredible—giving users time back in their day, eliminating fatigue from meetings, and turning big ideas into amazing action plans. Only Webex can connect these experiences across the entire workplace, with cloud transformation success, a unified AI Assistant, and the power of One Cisco across networking, collaboration, and security.
Cisco Collaboration Devices leader Snorre Kjesbu will take the stage to share that technology is the foundation upon which the future workplace must be built and how Cisco is uniquely positioned to help customers realize this vision with a unified AI fabric and a full front-end to back-end experience that brings together meetings, calling, contact center, apps, and devices. Snorre will be joined on stage by Hasmukh Ranjan, CIO of AMD, Nikki Parsons, VP of Akamai, Eric Reed, CTO of Cigna Healthcare, and Matt Messick, CIO of the Dallas Cowboys for a riveting discussion on AI and the future of employee experience.
Next, Webex Customer Experience Solutions leaders Jay Patel, Vinod Muthukrishnan, and Sudarshan Dharmapuri will take us on a journey to address core challenges contact center leaders are facing today: transforming self-service to be more than a knowledge bot, equipping agents to focus on more complex issues, and bringing together diverse channels and complex fulfillment systems in an orchestrated journey.
They will share new findings from our Customer Experience AI maturity model, and take a deep dive into practical use cases and hands-on demos. Jay will be joined on stage by our partner, Matt Yanchyshyn, VP, Marketplace & Partner Services, AWS, and Webex customers Doss Tychius, CIO of the AIDS Healthcare Foundation, and Raj Patel, VP of Digital Patient Experience, Mass General Brigham, for discussions into how we’re advancing Webex Contact Center and the value our customers are seeing.
