Chatbots have evolved to serve more than just customer support. The introduction of GenAI has expanded their use cases exponentially.

Today, businesses not only leverage them to automate marketing and sales tasks, but to also create customized user journeys.

E-commerce brands like Amazon and Myntra utilize AI chatbots to provide personlized product recommendations. HealthifyMe App has launched an AI health coach that helps people make healthier life choices.

The more you look around, the more versatile use cases you will find. How do you think AI Chatbots will be utilized in the future? Share your ideas in the comments below. 👇
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