Vetting and onboarding vendors takes time, but the work doesn't stop once the contract is signed. Performance monitoring is an essential component of any successful vendor relationship. Knowing that you should be monitoring your vendor's performance isn't the same as knowing how to do that effectively.
Watch this session to learn about the essential components of vendor performance management, including understanding the differences between a service level agreement (SLA) and a key performance indicator (KPI). We'll also dive into planning effective performance reviews, addressing performance issues, and engaging your vendor in the performance management process.
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