Zoom Virtual Agent, our intelligent conversational AI and chatbot solution, works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for support and IT organizations. Zoom Virtual Agent uses natural language processing and machine learning to accurately understand and instantly resolve issues and improve experiences for customers around the globe. Zoom Virtual Agent is built directly on Zoom’s platform and backed by the enterprise-grade security, scalability, and amazing user experience that customers expect from Zoom. It’s a powerful product on its own, but even better when paired with Zoom Contact Center and the rest of Zoom’s customer experience offerings for a full AI-powered, omnichannel experience.

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