Parcel locker networks... it's not only about location! Marek Różycki (Last Mile Experts) discusses the hugely important but seldom discussed aspects of setting up a parcel locker network: software and maintenance. In this episode we cover:
- Hardware is important, but so is software and servicing/support
- Lockers require regular servicing to ensure uptime
- Firmware and software
- Software that interfaces with carriers and e-commerce players
- Interactive Delivery Management (IDM)
- Interfacing with legacy delivery systems
- Maintenance and service level agreements (SLAs)
- National and multi-market parcel locker networks
- Responses to service failures
- Data links, and parasitic systems
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