Kashif Akhtar is certified lead auditor in more than 20 standards and is providing training on ISO standards implementation and auditing.
In this video, Kashif Akhtar is providing a brief information about the Customer Service Mgmt. System and how organizations and individual professionals can undertake certification of ISO 10000 series standard.
Today session is focused briefly on ISO 10000 & ISO 20000-1 standard that are beneficial and necessary for Organizations to meet ever changing customer expectations and service management standards. Todays world is the focusing on the importance of Customer Service Processes as Covid 19 has taught us a different norm.
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