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The most effective way to reduce churn is by understanding the issues causing it and rectifying them. A good cancellation flow will enable you to identify those issues and it might also help prevent cancellations too. In this video I’m going to show you how to reduce churn with a SaaS cancellation flow.

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About UserActive
We are a product design agency based in Barcelona. We help SaaS founders create meaningful products users love. On this channel we teach everything we know about how to improve your product, get more users and grow.

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⏱️ Timestamps
0:00 - Intro
0:44 - What is a Cancellation Flow?
1:21 - Prevent the Cancellation
2:09 - Handle Any Objections
2:43 - Capture Information
3:32 - Conclusion
4:05 - Contact UserActive

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#SaaS #ReduceChurn #UXdesign

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